This module explores key models and principles of communication used in care environments, including person-centred, rights-based, and strengths-based approaches.
You'll learn how to use effective communication to support independence, empower individuals, and promote dignity and choice.
This module, Communicating in the Care Sector - Ways of Giving Support, explores communication techniques to develop healthy communication and avoid conflict. These are strategies that support effective communication.
As well as helping workplace relationships, these communication skills can be used to strengthen your relationship with a person’s support team.
This module, Communicating in the Care Sector - Influences on Communication, explores different ways of communication that you can use while at work.
In this module, you will learn about the things that shape how we communicate in care settings. You'll find out how language, cultural background, abilities, health, and age can affect how we talk to and understand each other.
These communication techniques can also be used to strengthen your relationship with a person’s support team.
This interactive module builds the knowledge and confidence needed to provide respectful, inclusive, and person-centred care.
You'll explore human rights, diversity, cultural awareness, and the responsibilities of care workers in promoting equality and inclusion.
Through real-world scenarios and self-paced learning, you'll learn how to recognise bias, challenge discrimination, and create safe, supportive care environments for everyone.
Perfect for individual learners or care organisations wanting to upskill their teams, this module aligns with industry standards and supports compliance with Australian care regulations.
Mapped to Certificate III Units
CHCDIV001 – Work with diverse people
CHCCCS009 – Facilitate responsible behaviour
CHCCCS023 – Support independence and wellbeing
This module, Legal and Ethical Workplace Boundaries, supports you to understand the principles and practices that govern professional conduct in the care sector.
You will learn about topics such as codes of conduct, privacy and confidentiality, mandatory reporting, informed consent, managing records, and ethical decision-making. By the end of this module, you will know more about how to handle complex situations, maintain professional boundaries, and uphold the highest standards of care for your clients.
This module explores how care teams work together to deliver safe, person-centred support.
You'll learn how roles, responsibilities and organisational structures shape daily practice and how communication keeps information accurate, respectful and secure.
Course Summary Body systems
This module explores the foundations of health and wellbeing in the care sector.
You'll learn about human needs, self-actualisation, and how to promote physical, emotional, social, and mental wellbeing.
The module covers the principles of person-centred and strengths-based care, supporting independence, and maintaining essential life skills.
Through practical examples and scenarios, you'll discover how to provide respectful, inclusive care that promotes dignity and quality of life.
Ideal for support workers, aged care and disability staff, or organisations focused on building confident, capable, and compassionate care teams.
Mapped to Certificate III Units
CHCCCS023 – Support independence and wellbeing
CHCDIV001 – Work with diverse people
CHCCOM005 – Communicate and work in health or community services